The social media jungle can be very risky for your brand’s reputation. The amount and the speed of tweeting enables users to spread negative messages about your brand in a matter of seconds. Here’s how you can secure your brand name and monitor all the social activity concerning your brand so that you are never too late to respond.
Secure your brand name
There are probably hundreds of social media websites. If you don’t want somebody else to pretend to be you, you must make sure you have registered your brand name in each website. To secure your brand name, I would suggest you to visit KnowEm. This service allows you to check whether your brand name is registered in 120 social media websites. If you want to avoid the hassle of registering in all these websites, you can let KnowEm do it for you (at a cost).
Monitor the social activity around your brand name
The next step is to monitor what is being said about your brand in the social media spectrum. Sounds like a hard task! Well, there are some tools to help you do things faster. I will pick my favorites.
1) Google Alerts: A true classic! Set up an alert for a google search. Whenever there is a new result, you will get an email. Try be specific in your keywords otherwise your inbox will be flooded.
2) Google Blog Search RSS: You can get a custom RSS feed for your query. Whenever there is a new blog post containing your brand name or other keywords you have specified, this feed will be updated.
3) Backtype Alerts: A service that sends you an email alert whenever your brand name is mentioned in a blog comment.
4) Twitter Search RSS: That’s where the real juice is. Twitter. Go to twitter and search for your brand name. You can get the RSS feed for this search so that you can get the latest results in real-time.
5) Real-time social search engines: As everything goes real-time, search engines follow. There are many of them popping up lately. The big hits are socialmention and OneRiot. The complete list is here. In these search engines you can search for your brand name to see the social activity around it in real-time. Most of them offer an RSS feed as well so that you don’t have to press “search” all the time.
What’s next?
Now that you have set up your alerts and feeds, what’s next? Keep a constant eye on them. If you believe you are receiving too much information, maybe you need to filter them a bit more. The key though, is to check them many times during the day. That’s the only way to make sure that if something “bad” comes up regarding your brand, you will be able to respond in time and limit any damages. If your response is fast and successful at the same time, it is even possible that you flip the case to your own benefit.
Interested to see how Social Media can help your business grow? Let us show you.
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